RETURNS

• Items purchased online can be returned to our Returns Team within 28 days of delivery.
• All returned items must be unworn and in their original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted.
• To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.
• Items purchased on OFFICE.co.uk can be returned to our UK returns address via Yodel Store, through the post or courier service, or to our UK stores, excluding concessions. If your local store is closed for any reason, the item must still be returned within 28 days through an alternative method.
• Returns can take up to 10 days to be received and processed at our returns department. If you have not received your return confirmation within this timescale, please contact us no later than 10 days after the return was made, providing full information including your tracking details, to allow us to look into this further. Please note, if this information is provided to us after 10 days, we might not be able to look into this further.
• Should you be posting your item, please ensure you use a tracked service as OFFICE aren’t responsible for any items lost in transit to us.
• Items purchased in branch, can only be returned to one of our stores, excluding concessions, in the original country of purchase.
• Please note Insoles, Socks and Facemasks are excluded from returns for hygiene reasons.
• Should you wish to return to our High Street stores, excluding concessions, you will have 28 days to do so.

If you need to return an item for any reason, it couldn't be easier with Yodel Store

Simply complete your returns form, wrap up your shoes, say your goodbyes and pop the Yodel Store label on the front of the packaging. You can drop your item off at any of the 6000 local stores offering Yodel Store services. If you use the Yodel Store label to return an item to the Warehouse we will charge you £2.95 for this service. To charge, we will refund you the full amount of your due refund, less £2.95, the cost of using Yodel Store. If you return your order in person to one of our stores you will not be charged £2.95. To find your nearest Yodel Store store, just click here

You can print your label by clicking here

Should you be a non UK customer or don’t have Yodel Store near you, please use your local postage service. We would always advise using some form of tracked service. You can send your footwear to:

OFFICE RETURNS
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA
Scotland

Your item must be unworn and returned in its original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted. OFFICE aren't liable for your item while it is in transit back to us. Returns can take up to 10 days to be received and processed at our returns department. If you have not received your return confirmation within this timescale, please contact us no later than 10 days after the return was made, providing full information including your tracking details, to allow us to look into this further. Please note, if this information is provided to us after 10 days, we might not be able to look into this further. OFFICE will not be responsible for the cost of return.

Should you believe your item has a fault, please refer to the below FAQ ‘What do I do if I think my item has a fault’

For international returns, OFFICE will not refund any taxes and fees levied by customs and tax authorities and you are responsible for obtaining any refund from your local tax authority. Therefore, we suggest that customers return international orders direct to our Kilmarnock warehouse so that customers can obtain the correct receipts from their local postal service, to present to their local tax authority if they intend to reclaim import duties. -->

• Items purchased online and dispatched to the UK, including Northern Ireland, can be taken to any of our stores in the UK inc Northern Ireland, excluding concessions, with your relevant invoice.
• The store will be happy to accept the footwear back should it be unworn and in the original condition and packaging, within 28 days of delivery to you.
• If your local store is closed for any reason, the item must still be returned within 28 days through an alternative method.
• Please note socks, insoles and facemasks are excluded from returns for hygiene reasons.
• Your return will then be processed to your original method of payment. This refund can take between 3 to 10 working days to show back on your original method of payment. You will not be required to show the credit / debit card used online but will require your invoice for your refund to be processed. Please note that only standard delivery costs will be refunded.
• Orders delivered outside of the UK, including those to Germany and The Republic of Ireland, cannot be returned to any of our stores due to new customs procedures.
• For international returns, OFFICE will not refund any taxes and fees levied by customs and tax authorities and you are responsible for obtaining any refund from your local tax authority. Therefore, we suggest that customers return international orders direct to our Kilmarnock warehouse so that customers can obtain the correct receipts from their local postal service, to present to their local tax authority if they intend to reclaim import duties.

No problem at all. For a refund, you can pop along to your local store and they’ll be happy to process this for you. The order will be refunded in the currency you’ve originally paid with and will take 2-5 working days to show back to your original method of payment, however some banks may take up to 10 working days.

Should you require an exchange, there are two options available to you for this:

1 – If the item you require as exchange is available in store, we will be able to refund you fully for your original order and then place a new sale. Please note that you will only be able to pay for the order in the currency of the country the store is in. Customers should be aware that the refund will take 2-5 working days, however some banks may take up to 10 working days. Please note the new sale will deduct from your account on the day of the sale.

2 – We’ll be able to place an exchange for you and have the item delivered to you. This will be a 2-5 day service. Delivery time may be longer if having your item shipped outside the UK.

All items must be returned unworn, in their original packaging , within 28 days of receipt of your item.

Any customer purchasing goods online will have 14 days from the date of delivery to cancel their item. Customers will also have an additional 14 days from this point to return the unworn item back to OFFICE. When returning, please note your intention to exercise your rights under the Consumer Contract Regulations. Standard delivery costs will be refunded if OFFICE are informed of your intent to return within 14 days of delivery, and then sent back to OFFICE within the next 14 days from this point.

If you need to return an item you’ve received from us, you’ll have 28 days to do this from the date you received your order. International customers are responsible for their own returns and which service they use. We suggest using a tracked service.

Items should be returned to the following address:

OFFICE RETURNS
1-8 Moorfield Industrial Estate
Gatehead Road
Moorfield Industrial Estate
Kilmarnock
KA2 0BA
Scotland

OFFICE are not liable for any returns until they are received back to the above address with proof of signature.

OFFICE does not process fees or charges related to importing of goods, and therefore are unable to support refunds of any duties or tax paid by you. Please contact your local tax office for assistance.

We’re really sorry you didn’t get a Returns Form with your item. You can download and complete this here.

We’ve made it as simple as possible to return with OFFICE and further returns information can be found on this page.

We’re really sorry you’ve had any problem with your item. In order for us to determine whether there is a fault or not, we would need to assess the item. Should you be local to one of our stores, feel free to pop in with the item and valid proof of purchase. One of the store managers will be happy to assist and offer an assessment on the item. Unfortunately, due to new customs procedures, online orders delivered outside of the UK and NI, cannot be returned to any of our stores. If you are unable to get to one of our stores, you’ll be able to send the item for assessment to the below address:

OFFICE Assessment Team
1-8 Moorfield Industrial Estate
Gatehead Road
Kilmarnock
KA2 0BA

We recommend using a tracked service as we are not liable for any returns lost in transit. You would be required to enclose proof of purchase and a covering letter with details on why you believe there is a fault. Please also include your name, address and a daytime contact number. Assessments can take a maximum of 15 working days but are usually much faster than this. Should a fault be found, a refund / exchange will be offered and postage costs will be refunded also.

Returns can take up to 10 days to be received and processed at our returns department. If you have not received your return confirmation within this timescale, please contact us no later than 10 days after the return was made providing full information including your tracking details, to allow us to look into this further. Please note, if this information is provided to us after 10 days, we might not be able to look into this further. You’ll be notified by email when your refund or exchange has been processed.

We hope you love your purchase, however if you’ve changed your mind, we’re happy to accept full price items back within 28 days of the purchase date and any sale items within 14 days. Items can be returned to any of our stores, excluding concessions. Full price items will receive a refund, exchange or gift card, whichever you prefer. For sale items, we’re happy to offer a gift card or exchange. All returned items must be unworn, in their original condition and packaging with valid proof of purchase. If this is not the case, we cannot guarantee your return will be accepted. Please note socks, insoles and facemasks are excluded from returns for hygiene reasons. Items can only be returned in the country they were originally purchased. This is in addition to and does not affect your statutory rights. Please retain this receipt as proof of purchase.

Unfortunately not, all items purchased in store can only be returned to a store